Agile Remaining Estimate Counter users may sometimes face a configuration problem when the app is unable to withdraw an estimate from an issue due to status category mapping failure.
If a status is not mapped to any of the pre-defined categories "To Do", "In Progress", "Done", issues with such status will be omitted in the estimate calculation.
The user will only get the estimate of the defined issues and a warning notification (see the screenshot below).
Solution
Follow this guide to map all of your Jira issue statuses to respective categories.
- Navigate to Settings
→ Issues → Statuses
- Click Edit opposite the undefined status. (For example, "In Progress" as shown in the notification above)
- Choose a category corresponding to an issue status in the "Category" field out of "To Do", "In Progress", "Done" options. Learn more
- Click Update.
If the issue remains, please contact our Support Helpdesk for further investigation by our tech experts.